Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at verafibre8026@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at verafibre8026@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at verafibre8026@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at verafibre8026@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at verafibre8026@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at verafibre8026@gmail.com.
Return & Refund Policy
At VeraFibre, we want you to feel confident with every purchase. If your order does not meet your expectations, eligible products may be returned or exchanged according to the policy below.
30-Day Returns
VeraFibre accepts returns of unopened, unused, unwashed, and undamaged products within 30 days of delivery.
To be eligible for a return, merchandise must be:
- In new and unused condition
- Unwashed and free from stains, odors, pet hair, or other signs of use
- Returned with all original packaging, tags, inserts, and accessories
- Requested within 30 days of the delivery date
For bedding and textile products, items that have been used, washed, laundered, altered, or removed from their original condition may not be returned for hygiene and quality-control reasons unless the product has a confirmed manufacturing defect.
Return Authorization
All returns require prior authorization from VeraFibre.
Please contact us before sending your merchandise back. Once your return is approved, we will provide return instructions and, when applicable, a Return Authorization.
Authorized merchandise must be shipped back within 30 days of the return authorization date.
Returns sent without prior authorization may be refused and will not be eligible for a refund.
Return Shipping
Return shipping costs depend on the reason for the return.
For returns due to customer preference, including changes of mind, color, size, or other non-defective reasons, the customer may be responsible for return shipping costs. When VeraFibre provides a prepaid return shipping label, the cost of return shipping may be deducted from the final refund.
If you receive an incorrect item or a product with a confirmed manufacturing defect, please contact us so we can review the issue and provide an appropriate resolution.
Original shipping and delivery charges are non-refundable unless the return is the result of an error by VeraFibre or otherwise required by applicable law.
Damaged or Defective Products
Please inspect your order promptly after delivery.
If your product arrives damaged, defective, or incorrect, contact VeraFibre as soon as possible and provide your order information along with photographs or other documentation showing the issue.
Products with a confirmed manufacturing defect may be eligible for a replacement, refund, or other remedy in accordance with the warranty applicable to the product.
VeraFibre does not accept responsibility for damage resulting from:
- Improper use or care
- Failure to follow product care instructions
- Improper washing or drying
- Alterations or modifications
- Accidental damage
- Normal wear and tear
Please refer to the care and warranty information provided with the individual product for additional details.
Used or Late Returns
Returns received outside the 30-day return period are generally not accepted.
If VeraFibre agrees to accept an exception, the return may be subject to a restocking fee starting at 15%, depending on the condition of the merchandise and circumstances of the return.
Used, washed, damaged, or otherwise ineligible products will not be refunded unless the issue is determined to be a covered manufacturing defect.
Refunds
Once your return arrives at our processing center, it will be inspected to confirm that it meets our return requirements.
Approved refunds are generally issued to the original form of payment within 48 hours after inspection.
After your refund has been processed, please allow approximately 3–5 business days for the credit to appear on your account or statement. Actual processing times may vary depending on your bank, credit card issuer, or payment provider.
Any applicable return shipping charges, restocking fees, or other authorized deductions will be deducted from the refund.
Exchanges
Eligible unopened and unused merchandise may be exchanged within 30 days of delivery, subject to product availability.
If the requested replacement item is unavailable, VeraFibre may issue a refund for the eligible returned merchandise instead.
Additional shipping charges or price differences may apply to exchanges.
Clearance & Final Sale Items
Products identified as Clearance, Final Sale, or Non-Returnable are not eligible for returns, exchanges, or refunds unless the product has a confirmed manufacturing defect or otherwise required by applicable law.
Price Adjustments
VeraFibre may honor price adjustments for qualifying current promotions on orders placed within 30 days before the promotion begins.
Price adjustments are subject to the terms and exclusions of the applicable promotion and may not apply to clearance, final-sale, limited-time, or specially excluded merchandise.
Return Packaging
Customers are responsible for securely packaging returned merchandise to help prevent damage during transit.
Whenever possible, please use the original shipping packaging. VeraFibre reserves the right to reduce or deny a refund if merchandise is returned damaged because of inadequate return packaging.
Start a Return
To request a return or exchange, please contact VeraFibre Customer Care with:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the product and packaging if the item is damaged or defective
Please wait until you receive return authorization and instructions before shipping your merchandise.
Do not send merchandise back without prior authorization. Unauthorized returns may be refused.
VeraFibre reserves the right to review returned merchandise and determine eligibility for a refund or exchange in accordance with this policy. This policy does not limit any rights available to customers under applicable law.